FAQ

We're dedicated to helping you get the info you need

Here you'll find answers to many popular questions

Can't find the answer to your question?

We're dedicated to helping you get the info you need

Here you'll find answers to many popular questions

 

 

Can't find the answer to your question?

General Questions

I made a mistake on my order, how can I change it?

Mommy brain is a thing, we know. Don't sweat it, we'll help figure it out. If you need to change anything on your order (i.e. product, shipping/billing address, etc.) don't hesitate to let us know via the "Contact US" button. If the order hasn't been fulfilled or shipped yet we'll be do our best to accommodate.

How long does order processing take?

We strive to process all orders ASAP. Once the order is received it usually takes 24-48 business hours to get fulfilled and shipped. In some cases this may take longer. We will notify you about tracking updates via email.

How long does Free Shipping take?

Free shipping is available on all orders of $25+. Shipping times vary by country and normally take 4-6 weeks to arrive.

What shipping carriers do you use?

We utilize various shipping carriers to get your order delivered to you quickly. You will be notified with tracking information once your order is processed and shipped.

Do you offer Express Shipping?

At this time we do not offer any upgraded shipping methods.

Where do you source your products?

The products listed on our website are sourced from reputable sources from around the world. Brand name products are guaranteed to be authentic.

Customs & Duty Charges

We ask that all of our customers be mindful of customs and duty charges that may be applicable upon import into the destination country. In some instances there may be no duty and in others the shipping carrier will calculate and collect the duty at time of delivery. Please contact or visit the website of your country's customs department to inquire about these charges.

How do I prepare the formula?

We have a comprehensive explanation on how to prepare the formulas carried in our shop. Click Here to narrow down the instructions you need.

Customs & Duty Charges

Please be mindful of Customs & Duty charges that may be incurred upon importing certain products. These are the responsibility of the buyer and will vary by country. You can inquire with the Customs and Border Control agency in your country about these charges. You will be notified by the shipping company should these apply.

Satisfaction Guarantee

We want to ensure that you are 100% satisfied. If you have any problem or concern with your order don't hesitate to let us know and we'll do our best to make it right.

What's your return policy?

We offer a 60 day return policy. Please visit the Returns Page for more information on what products can be returned and instructions on how to initiate a return.